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Product Quality

Our mission is “To make pre-owned mainstream”. We want you to consider buying a pre-loved and renewed item for all your needs as the first option. It is good for your pocket, the community and the planet 😊
Revent is a specialist destination to find quality pre-loved items at great discount. On Revent, each device has been checked and renewed by experts. All devices go through an exhaustive set of standard checks to be qualified for listing on Revent. All these checks are transparently shared with you for your peace of mind. In case of minor issues, the devices are fixed by experts using the highest standards of repair and listed on Revent after they have passed all quality tests.

Revent’s platform is customised to show detailed information on type and condition of the pre-loved item you are considering buying. This ensures there are no surprises when you receive your device. Below is your guide to knowing everything about the condition of the product.

Grade: While every device listed on Revent is 100% functional, they may have varying degree of signs of usage as they are pre-owned. Following is your guide to understanding what your device will look like.

  • Excellent – not used at all or minimally used. No visible signs of usage
  • Very Good – minimally used. Very minor usage marks, not visible from more than 20cm
  • Good – moderately used. Will have some visible marks on the body including frame and screen.
  • Fair –  extensively used. Will have clearly visible usage marks on the body and the screen.
  • Refurbished – not repaired, may have battery and minor parts changed

All these Grades have compatible accessories.

Quality checks: Quality checks done by each seller on any product are transparently displayed on the product page for you to be sure before you make the purchase

We understand that the concerns of a customer are totally different when buying a pre-owned item. Here the origin, quality and post purchase are important questions. Worry not, we got you covered with our stringent quality standards for sellers who can sell ion our platform and products which can be listed by them.
We have a comprehensive set of requirements which every seller must meet if they want to sell on Revent. These requirements ensure that the source of the seller’s pre-owned products, quality checks by the seller and facilities to repair are top notch. These are verified by Revent quality experts before a seller is onboarded. Sellers are asked to submit undertakings to always meet Revent’s rigorous quality standards
Each product which must be listed by a seller has to mandatorily pass a comprehensive quality check designed to ensure that the device is 100% functional. The outcomes of all these checks must be shared on the product info page transparently for customers to make an informed buying decision.
Each seller has a quality score. This quality score is based on the detailed feedback we get from our customers on the sellers’ product, packaging, cleanliness etc. This is topped up by surprise checks from our inhouse quality experts on every seller. If a seller goes beyond a particular quality score, he is discontinued for some time and asked to improve on the relevant areas before they are allowed to sell again in a controlled manner where every order from this seller is scrutinised till the time our quality team is confident of the seller’s quality again.
We closely monitor all customer complaints and work with different stakeholders to resolve them as soon as possible. We understand, there are real people behind these calls and mails who need our personalised care.
We consider these perks as obvious for our customers:
  • 7 days money back guarantee
  • Up to 1 year warranty on devices*
  • Free shipping
  • Several payment methods
*please refer to the warranty page for more details on warranty

Write to us at care@revent.store

Payments

We have 3 payment methods you can choose from at the checkout:

  • Cash on Delivery – here the payment for the product will be collected at the time of delivery. If you need to pay by card at delivery please mention it in the order notes or reach out to us on chat or email. Extra charges may apply for cash on Delivery
  • Credit or Debit card – You can make payments through your debit or credit card in 2 ways.
All coming que
  1. Full payment using Stripe – you can use our payment gateway Stripe to pay for the order using your debit or credit card
  2. Pay in Instalments – you can also pay in 4 equal instalments using Tabby. Next article covers the details about payment in instalments

Yes, you can use Tabby to pay for the order in 4 monthly equal payments subject to Tabby approval of your order. Read on for different payment methods:

Debit Card: Can only be used for products that cost AED 2000 or less. Only the 1st instalment out of 4 will be charged at the time of order and remaining instalments will be charged in subsequent months.

Credit Card: Can be used for all the products as long as the card has the full cost of the product available as limit.Only the 1st payment to be charged upon ordering and remaining amount will be blocked from credit card limit. As remaining instalments are charged in subsequent months, the limit will keep getting freed.

This may have to do with your history or current purchases with Tabby. Kindly reach Tabby for further assistance:

Failed Payments

If your card payment is declined:  
  1. Contact your bank to see if you have enough funds or an authorization issue
  2. Try a different card
  3. Try a different payment method like Cash On Delivery

Deliveries

We deliver your order within 1-3 working days. You can always track your delivery by contacting us via email at: care@revent.store​ or chat with us using the whatsapp or message icon on our website homepage. We encourage you to log in and place order for ease of tracking

You can share your secondary / replacement shipping address with us via email: care@revent.store​
or whatsapp on our web page and we will update it for you. We can do this only if the product has not already been shipped. We can however add a new address to your account at any time for future orders. You can also do this by going to your profile after logging in on Revent.

Returns and refunds

We will issue a refund to you depending on the method you used for payment, as follows:

  1. If you paid by cash on delivery, we will issue a refund to your wallet, or directly to your bank account.
  2. If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

 

Refund timeline:

We start the refund process once the returned product has been received and verified or in case of cancelled orders after receiving the request from you.

  1. If the refund is to your credit/debit card, within fifteen (15) days from the day on which we receive the product back in our customer fulfilment centre;
  2. If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment centre and inspected by our team and approved for Refund

General Queries

Devices being sold on the website may be GCC or International versions which are manufactured in different countries. All devices go through our 80+ point Truecheck and are shipped only after passing this test. You can rest assured about the functionality of the phone backed by our warranty.

Different devices have different battery life. However all our phones have a battery life of more than 80%. Generally the newer models have higher battery life.
Unfortunately we do not list individual items and hence the pictures on the product page are that of a standard device. However the “Condition” tab on the product page will tell you exactly what to expect in terms of physical appearance of the device. On functionality, all devices go through our 80+ point Truecheck and are shipped only after passing this test.
Revent in an online store for preloved electronics. We make it supereasy for you to find and buy a product from the comfort of your home. Our 15 days return policy and 1 year warranty are there to give you peace of mind. However we also have our products available. Checkout our insta for more details.
Revent is an online platform dedicated to preowned, pre-used or refurbished products. All devices have been tested for functionality and refurbished by experts.
We are an online platform, you make your order through our website, then we get your phone from the supplier and deliver it to your doorstep. Standard delivery takes 1- 3 working days.

So far we don’t have an app, you can easily make your order using our website.

You receive your device packaged in a Revent box along with all compatible generic accessories

  • adapter
  • data cable
  • headphones

Your device has up to 12 months warranty with us and you enjoy a 15 days return policy in case you change your mind. There is no warranty on the accessories

Refer to this for unboxing (only for demonstration purpose, exact contents may differ) – https://youtube.com/shorts/puwnlwMOTf8?feature=share

It is super easy:

Find your product:
  1. Select your device from the Ad or search from homepage or go to “all products”’ drop down on right hand top corner of home page and find the product you want to purchase
  2. Go to the product page and choose the colour and desirable memory capacity then click the “Buy Now” button.
Enter shipping and payment details:
  1. Enter your details ( Name, Email, Mobile number, Shipping address)
  2. Select a payment method ( Cash on Delivery, Credit or Debit card)
  3. Click on “Place Order”
  4. If you are going for Installments, it will take you to the Tabby page to complete the formalities and Voila!
We will deliver your order within 1-3 working days from order confirmation.
According to courier policy, it’s not allowed for the customer to open the package before actually receiving and paying for it. However, you’re allowed 15 days to check and try the device and in case of any fault or if you changed your mind about it, you can return the device and get a full refund.
  • What’s covered: Damages caused by sudden and unforeseen mechanical, electrical, and manufacturer defects.
  • Validity: 1-year validity starting 12 months from purchase date (after expiry of manufacturer issued warranty), and on products purchased from Revent store in the last 30 days.
  • Delivery: Activated policy will be sent to your Revent store registered email ID within 72 hours of purchase.
  • Fulfilment: Unlimited number of claims with UAE-wide coverage and free pickup and delivery service.
  • What’s covered: Drops, spills, & cracked screens. Plan is valid for 1 year from date of purchase, on new products purchased from Revent store in the last 30 days.
  • Validity: 1-year validity starting from the date of activated policy and on products purchased from Revent store in the last 30 days.
  • Delivery: Activated policy will be sent to your Revent store registered email ID within 72 hours of purchase.
  • Fulfilment: 1 time claim with UAE-wide coverage and free pickup & delivery service.
  • Claim Fees: An amount of 69.00 AED (10% of the product price) will be applicable as a deductible fee at the time of claim.
We do not support trade-ins or list individual items currently. However, we are going to start this service soon. We will communicate this to all our existing customers and announce it on our social media channels.

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Upto 12-Months

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Revent is UAE’s first ecommerce platform dedicated to pre-loved goods 🤗. It’s custom built to serve value seeking, bold and environment loving ❤ customers!

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