Our Term & Conditions | Revent Store UAE

Terms of Use

Last updated: 12/27/2021

  1. INTRODUCTION
    1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on revent.store or on our mobile application (together defined as the “Platform”). The owner and operator of the Platform is Revent FZCO (Revent) registered in the United Arab Emirates (“UAE”) under license number 13422, whose registered office is at office located at DTEC Campus, technohub 1 , Dubai Silicon Oasis in the UAE (“We”, “Our” or “Us”).
    2. Please read these terms carefully before you submit your order via the Platform. By placing an order on the Platform, you are agreeing to be bound by these Terms of Sale with immediate effect.
  1. ORDER ACCEPTANCE
    1. Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Platform.
    2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
    3. Payment. By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order. We accept payment by,
  1. credit/debit card;
  2. via your wallet; or
  3. cash on delivery (an amount not exceeding AED 6,500)
    1. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
    2. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
    3. Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
    4. Our Cancellation. We may cancel your order(s) if:
  1. you do not make any payment to us when it is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
  3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
  4. you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
  5. order(s) not being capable of being fulfilled due to product(s) not being available.
    1. Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
  1. DELIVERY OF YOUR ORDER
    1. Delivery Costs. The costs of delivery will be as displayed to you on our Platform.
    2. Delivery Date. This information will be displayed to you on our Platform.
    3. Delivery Delays:
  1. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
  2. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
  3. If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
    1. ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
    2. Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instances, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
    3. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
    4. Invoice. We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.
  1. RETURNS
    1. The table below sets out our conditions for returns:
Return Reason Return (Possibility) Return Condition
You have received a wrong product; orYou have received a product that is not as described on the Site; Yes. Product is unused, in original unbroken packaging and includes all tags.Open product will be accepted only if different from description or picture displayed on the Revent website.
You have changed your mind Only in certain conditions as specified in our ( revent.store/return policy)You have a right to return a product within fourteen (14) days of receipt of shipment. Returns are subject to category specific terms and conditions to be found in our ( revent.store/return policy)
    1. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
  1. products that are classified as hazardous materials or use flammable liquids or gases;
  2. products that have been used or damaged by you or are not in the same condition as you received them;
  3. any consumable product which has been used or installed;
  4. products with tampered or missing serial numbers; or
  5. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
    1. Contacting Us (arrange a Return). You may contact us through email or by calling our call center on (600-561-113 ).
    2. Your Refund:
  1. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return if the return is paid by you:
    1. if the products are faulty or not as described on our Platform; or
    2. if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
  2. In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
    For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
    1. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
  1. if you paid by cash on delivery, we will issue a refund to your wallet; or
  2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
    1. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team for refund eligibility, and the final refund will be received by you as follows:
  1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
  2. if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team and approved for Refund; or
  3. if you have cancelled your order before shipping, an automated refund will be provided back to you.
  1. DEFECT OR DAMAGE TO YOUR PRODUCT
    1. Warranty. A six (06) or twelve (12) month warranty will be provided for certain purchased products against defects that occur after purchase and (defined herein) products that are sold to buyers in the UAE & GCC. The warranty is not applicable to cases other than defects in material, design and workmanship. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to market price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
    2. Authorized Service Centers. On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Please refer to our( revent.store/warranty policy )for more details.
  1. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS6.1. You warrant, represent and undertake that:
  • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation.
  • you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
  • if you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Sale.

6.2. Subject to clause 6.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.

6.3. The warranty in clause 5.1 will be your sole and exclusive remedy under these ( revent.store/terms of sale ).

  1. LIABILITY 7.1 Nothing in these Terms of Sale shall limit or exclude a party’s liability:
  • for fraud, including fraudulent misrepresentation, perpetrated by that party;
  • for death or personal injury caused by the negligence of that party; or
  • for any other liability that cannot be limited or excluded under applicable law.

7.2. Subject to clause 7.1, in no event will we, our company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Sale for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

7.3. In addition, to the extent permitted by applicable law, we (including our company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

  • supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
  • damages that may result from the unauthorized repair of the product;
  • loss of any saved/stored data in products that are either repaired or replaced;
  • reliance by you on the content or other information provided on the Platform with respect to the product you order;
  • your use of or your inability to use the ordered product;
  • delays or disruptions to our Platform or our services;
  • viruses or other malicious software obtained from the use of the ordered product;
  • damage to your hardware device from the use of your ordered product; or
  • your loss of or inability to do business or similar as a result of our inability to deliver the product to you.

7.4. Subject to clause 7.1, if clauses 6.3, 7.2 or 7.3 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Sale shall be limited to the lesser of, a) the price the product sold for on our Platform and its original and return shipping costs; or b) AED 300.

7.5. You agree to indemnify and hold us, our company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:

  • any claims or demands made by any third party due to or arising out of your use of the Platform and our services;
  • your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
  • your violation of any applicable laws.
  1. GENERAL

8.1 Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of DSO FZ.

8.2 Dispute Resolution:

  • If you are not satisfied with any products that you have purchased using our Platform, you should contact us through email or by calling our call center on (600-561-113).
  • If you are unable to resolve your issue under clause 8.2 (a) within forty-five (45) days of notifying the seller of your issue, any disputes or claims arising out of or in connection with these Terms of Sale, including any non-contractual rights or obligations arising out of or in connection with these Terms of Sale shall be referred to and finally resolved by arbitration under the Arbitration Rules of DSO FZ, which Rules are deemed to be incorporated by reference into this clause. The language to be used in the arbitration shall be English.

8.3 Third Party Rights. A person who is not a party to these Terms of Sale has no right to enforce any of its terms.

8.4 Relationship of the Parties. Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties, it being understood that the parties will at all times remain independent parties contracting for services.

8.5 Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent, including, without limitation, assisting each other in complying with applicable law.

8.6 Assignment. These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.

8.7 Entire Agreement. These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.

8.8 Amendment. These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time and from time to time. We will post the current version of these Terms of Sale on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date” (if any). Your continued use of the Platform and our services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Sale as so modified.

8.9 Severability. If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Sale and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.

8.10 Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or services to us, labor disruptions, blackouts, embargoes).

8.11 No Waiver. Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.

8.12 Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Platform.

Revent Store UAE
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Complete Data Privacy

We take your data privacy concerns very seriously and follow xyz standards
Strong Privacy Compliance

Rest easy knowing that your business data is handled with the utmost care and in full compliance with leading data privacy standards

Exclusive Access

Your data remains visible only to authorized personnel, protected by encryption, access controls

Data Wipe Protocols

When devices are returned, our meticulous data wipe processes guarantee the complete removal of your information from device memories

Entrust your business data to our device rental solutions with confidence, as we prioritize the utmost security and adhere to stringent data privacy standards. Your data integrity is our top priority, and we strictly follow industry-leading protocols, ensuring that your information remains confidential, protected, and compliant with global data privacy regulations.

 

Rest assured that the data you import onto our devices is visible only to your authorized personnel. Our comprehensive security measures, from encryption to access controls, safeguard your sensitive information against unauthorized access or breaches. We understand the critical nature of your data, and our commitment to maintaining the highest standards in data security is unwavering.

 

When the time comes to return the devices, we take thorough measures to safeguard your data during the transition. Our meticulous data wipe processes – including NIST-800-88, NAID and R2 standard certificates for Android, and Secure Cryptographic Erasure for iOS) ensure that all device memories are cleansed, leaving no trace of your information. This meticulous approach guarantees that your data is not inadvertently passed on to other clients, providing you with the confidence that your business information is treated with the utmost care and consideration.

 

By choosing our device rental solutions, you not only benefit from cutting-edge technology but also from a comprehensive commitment to data security and privacy. Experience the peace of mind that comes with knowing your business data is in safe hands, allowing you to focus on your core operations without compromising on confidentiality or compliance.

Say Goodbye to Downtime

We promise to bring you back on within 24 HRS. Not more running to the service centers and calling for help
Quality Assurance

Elevate your business operations with top-notch device quality through our device rental solutions

Responsive Support

Bid farewell to device-related anxieties with our rental model that offers peace of mind, and a service team that ensures your devices are always running

Financial Efficiency

When you rent your devices, you don’t have to worry about the cost of repairing them - save those spends and invest in your business

Elevate your business operations with the assurance of top-notch device quality and unparalleled support through our device rental solutions. We prioritize your satisfaction by implementing rigorous testing procedures on all devices before they reach your hands. This commitment to quality ensures that each device you rent from us meets the highest standards, delivering optimal performance and reliability for your business tasks.

 

Say goodbye to the anxieties associated with device malfunctions and downtime. With our rental model, you enjoy the peace of mind that comes from knowing that if any issues arise, a swift resolution is just a click or a call away. In the rare event of a device malfunction, our responsive support team is ready to assist. Better yet, within 24 hours, we can have replacement devices delivered to your doorstep, eliminating the hassles of repair delays and minimizing any impact on your business productivity.

 

The financial advantages of our device rental solutions extend beyond avoiding repair expenses. By entrusting us with your device needs, you eliminate the hidden costs associated with maintenance, repairs, and potential upgrades. This not only protects your budget from unforeseen expenses but also allows your business to allocate resources more strategically, focusing on growth rather than troubleshooting.

 

Additionally, our commitment to customer satisfaction means that you are never alone in navigating device challenges. Our support team is dedicated to ensuring that your business experiences minimal disruptions, allowing you to concentrate on what matters most—your core operations.

 

Embrace a worry-free approach to managing your technology assets. With our tested, high-quality devices and rapid replacement services, your business can enjoy seamless, uninterrupted operations without the burden of repair expenses and downtime. Experience the freedom to focus on your goals, knowing that your devices are not just tools but reliable assets that contribute to your business success.

Scale As You Go

We understand early days for a business are unpredictable. Scale up or down easily without losing money and time
Agile Subscription Plans

Experience a revolutionary approach to managing technology assets through our flexible device rental solutions

Dynamic Model Selection

Break free from ownership constraints and stay ahead of industry trends by effortlessly transitioning between device models

Hassle-Free Transitions

Benefit from our subscription model's responsiveness to your business's growth and fluctuations

Transform the way your business adapts to fluctuating needs with our flexible device rental solutions. Unlike the rigidity of traditional purchases, our subscription plans empower you to scale the number and models of devices according to your evolving requirements. Whether your team is expanding or streamlining operations, you have the freedom to adjust your subscription plan seamlessly, ensuring that you only pay for what you need.

 

This agility extends beyond quantity to the very models of devices you deploy. Need more powerful laptops for a project? Switch up your subscription to include high-performance models. Alternatively, if your focus shifts to more mobile-oriented tasks, easily transition to tablets or other specialized devices without the constraints of ownership. The ability to change device models at your convenience allows your business to stay ahead of industry trends, technological advancements, and shifting work dynamics.

 

The beauty of our subscription model lies in its responsiveness to your business’s ebb and flow. As your team grows or projects evolve, simply upgrade your subscription to match the demand. Conversely, during periods of reduced activity, scale down your plan to avoid unnecessary costs. This dynamic scalability ensures that your business remains agile, efficient, and cost-effective in managing its technology assets.

 

Furthermore, our commitment to customer satisfaction means that transitioning between devices is a smooth, hassle-free process. Our dedicated support team is ready to assist with any changes to your subscription, ensuring that your business experiences minimal disruption during the transition. This level of flexibility not only optimizes your device utilization but also enhances overall operational efficiency.

 

In essence, our device rental solutions redefine the way businesses approach technology. The power to adapt, scale, and innovate is at your fingertips, allowing your enterprise to thrive in an ever-changing business landscape. Embrace the freedom to customize your device fleet with ease and stay at the forefront of technology, all while optimizing costs and maintaining the agility required for success.

Pay As You Go

Use your Cash to grow your busines
Cap Ex Becomes Op-Ex

Don’t tie your working capital on expensive devices

Predictable Spend Patterns

Instead of ad-hoc purchase requirements, Revent helps you make highly predictable balance sheet entries that help you optimise your

Affordable Solution

With our easy payment plans, you can get the right equipment for your teams so they can perform at a high level

Embrace a cost-effective paradigm shift for your business operations by opting for device rentals over traditional purchases. In today’s fast-paced and ever-evolving technological landscape, staying ahead is crucial for business success. Our rental solutions empower your enterprise to seamlessly integrate the latest devices without the burdensome upfront costs associated with buying outright.

One of the key advantages lies in the predictability of expenses. With device rentals, your business commits to a fixed monthly payment, simplifying budgeting and eliminating the uncertainties of variable costs. This financial predictability allows for better resource allocation, enabling you to channel funds strategically into core business activities, innovation, and growth initiatives.

Moreover, our extensive inventory ensures that you have access to the most advanced laptops, tablets, and other cutting-edge devices without the hefty capital expenditure. This not only enhances your business’s technological capabilities but also positions you to respond swiftly to market trends and emerging opportunities.

In addition to the financial and operational benefits, working with Revent will include valuable support and maintenance services. This means that your business can enjoy hassle-free access to top-tier technology while leaving the technicalities, updates, and troubleshooting to our dedicated team, freeing up your internal resources for more strategic tasks.

In conclusion, the decision to rent devices for your business goes beyond mere cost savings. It’s a holistic approach that combines financial prudence, technological agility, and operational efficiency. Embrace the future of business technology with our rental solutions, where innovation meets affordability, providing your enterprise with the tools it needs to thrive in the modern marketplace.