Frequently Asked Questions - Revent Store UAE

Product Quality

Our mission is “To make pre-owned mainstream”. We want you to consider buying a pre-loved and renewed item for all your needs as the first option. It is good for your pocket, the community and the planet 😊
Revent is a specialist destination to find quality pre-loved items at great discount. On Revent, each device has been checked and renewed by experts. All devices go through an exhaustive set of standard checks to be qualified for listing on Revent. All these checks are transparently shared with you for your peace of mind. In case of minor issues, the devices are fixed by experts using the highest standards of repair and listed on Revent after they have passed all quality tests.

Revent’s platform is customised to show detailed information on type and condition of the pre-loved item you are considering buying. This ensures there are no surprises when you receive your device. Below is your guide to knowing everything about the condition of the product.

Type: this shows if the product has been ever repaired or not

  • Pre-Owned – not repaired, may have battery and minor parts changed
  • Refurbished – not repaired, may have battery and minor parts changed

Grade: While every device listed on Revent is 100% functional, they may have varying degree of signs of usage as they are pre-owned. Following is your guide to understanding what your device will look like.

  • Excellent – not used at all or minimally used. No visible signs of usage
  • Very Good – minimally used. Very minor usage marks, not visible from more than 20cm
  • Good – moderately used. Will have some visible marks on the body including frame and screen.
  • Fair –  extensively used. Will have clearly visible usage marks on the body and the screen.

All these Types and Grades have compatible accessories.

Quality checks: Quality checks done by each seller on any product are transparently displayed on the product page for you to be sure before you make the purchase

We understand that the concerns of a customer are totally different when buying a pre-owned item. Here the origin, quality and post purchase are important questions. Worry not, we got you covered with our stringent quality standards for sellers who can sell ion our platform and products which can be listed by them.
We have a comprehensive set of requirements which every seller must meet if they want to sell on Revent. These requirements ensure that the source of the seller’s pre-owned products, quality checks by the seller and facilities to repair are top notch. These are verified by Revent quality experts before a seller is onboarded. Sellers are asked to submit undertakings to always meet Revent’s rigorous quality standards
Each product which must be listed by a seller has to mandatorily pass a comprehensive quality check designed to ensure that the device is 100% functional. The outcomes of all these checks must be shared on the product info page transparently for customers to make an informed buying decision.
Each seller has a quality score. This quality score is based on the detailed feedback we get from our customers on the sellers’ product, packaging, cleanliness etc. This is topped up by surprise checks from our inhouse quality experts on every seller. If a seller goes beyond a particular quality score, he is discontinued for some time and asked to improve on the relevant areas before they are allowed to sell again in a controlled manner where every order from this seller is scrutinised till the time our quality team is confident of the seller’s quality again.
We closely monitor all customer complaints and work with different stakeholders to resolve them as soon as possible. We understand, there are real people behind these calls and mails who need our personalised care.

We consider these perks as obvious for our customers:

  • 15 days money back guarantee
  • Up to 1 year warranty on devices*
  • Free shipping
  • Several payment methods

*please refer to the warranty page for more details on warranty

Payments

We have 3 payment methods you can choose from at the checkout:

  • Cash on Delivery – here the payment for the product will be collected at the time of delivery. If you need to pay by card at delivery please mention it in the order notes or reach out to us on chat or email. Extra charges may apply for cash on Delivery
  • Credit or Debit card – You can make payments through your debit or credit card in 2 ways.
All coming que
  1. Full payment using Stripe – you can use our payment gateway Stripe to pay for the order using your debit or credit card
  2. Pay in Instalments – you can also pay in 4 equal instalments using Tabby. Next article covers the details about payment in instalments

Yes, you can use Tabby to pay for the order in 4 monthly equal payments subject to Tabby approval of your order. Read on for different payment methods:

Debit Card: Can only be used for products that cost SAR 2500 or less. Only the 1st instalment out of 4 will be charged at the time of order and remaining instalments will be charged in subsequent months.

Credit Card: Can be used for all the products as long as the card has the full cost of the product available as limit.Only the 1st payment to be charged upon ordering and remaining amount will be blocked from credit card limit. As remaining instalments are charged in subsequent months, the limit will keep getting freed.

This may have to do with your history or current purchases with Tabby. Kindly reach Tabby for further assistance:

Failed Payments

If your card payment is declined:  
  1. Contact your bank to see if you have enough funds or an authorization issue
  2. Try a different card
  3. Try a different payment method like Cash On Delivery

Deliveries

We deliver your order within 5-7 working days. You can always track your delivery by contacting us via email at: [email protected]​ or chat with us using the whatsapp or message icon on our website homepage. We encourage you to log in and place order for ease of tracking

You can share your secondary / replacement shipping address with us via email: [email protected]​ or whatsapp on our web page and we will update it for you. We can do this only if the product has not already been shipped. We can however add a new address to your account at any time for future orders. You can also do this by going to your profile after logging in on Revent.

Returns and refunds

We will issue a refund to you depending on the method you used for payment, as follows:

  1. If you paid by cash on delivery, we will issue a refund to your wallet, or directly to your bank account.
  2. If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

 

Refund timeline:

We start the refund process once the returned product has been received and verified or in case of cancelled orders after receiving the request from you.

  1. If the refund is to your credit/debit card, within fifteen (15) days from the day on which we receive the product back in our customer fulfilment centre;
  2. If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment centre and inspected by our team and approved for Refund

General Queries

Devices being sold on the website may be GCC or International versions which are manufactured in different countries. All devices go through our 80+ point Truecheck and are shipped only after passing this test. You can rest assured about the functionality of the phone backed by our warranty.

Different devices have different battery life. However all our phones have a battery life of more than 80%. Generally the newer models have higher battery life.
Unfortunately we do not list individual items and hence the pictures on the product page are that of a standard device. However the “Condition” tab on the product page will tell you exactly what to expect in terms of physical appearance of the device. On functionality, all devices go through our 80+ point Truecheck and are shipped only after passing this test.
Revent in an online store for preloved electronics. We make it supereasy for you to find and buy a product from the comfort of your home. Our 15 days return policy and 1 year warranty are there to give you peace of mind. However we also have our products available. Checkout our insta for more details.
Revent is an online platform dedicated to preowned, pre-used or refurbished products. All devices have been tested for functionality and refurbished by experts.

So far we don’t have an app, you can easily make your order using our website.

You receive your device packaged in a Revent box along with all compatible generic accessories

  • adapter
  • data cable
  • headphones

Your device has up to 12 months warranty with us and you enjoy a 15 days return policy in case you change your mind. There is no warranty on the accessories

Refer to this for unboxing (only for demonstration purpose, exact contents may differ) – https://youtube.com/shorts/puwnlwMOTf8?feature=share

It is super easy:

Find your product:

  1. Select your device from the Ad or search from homepage or go to “all products”’ drop down on right hand top corner of home page and find the product you want to purchase
  2. Go to the product page and choose the colour and desirable memory capacity then click the “Buy Now” button.

Enter shipping and payment details:

  1. Enter your details ( Name, Email, Mobile number, Shipping address)
  2. Select a payment method ( Cash on Delivery, Credit or Debit card)
  3. Click on “Place Order”
  4. If you are going for Installments, it will take you to the Tabby page to complete the formalities and Voila!

We will deliver your order within 3-7 working days from order confirmation.

According to the courier policies, the customer is not allowed to open the box before actually receiving the parcel and paying for it. However; we allow you 15 days to check and try your device and get it returned or replaced in case there’s an issue with it.

We do not support trade-ins or list individual items currently. However, we are going to start this service soon. We will communicate this to all our existing customers and announce it on our social media channels.

According to customs rules, used electronics are not allowed to be shipped unless they’re assigned to a certain customer or user.

Revent Store UAE
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Complete Data Privacy

We take your data privacy concerns very seriously and follow xyz standards
Strong Privacy Compliance

Rest easy knowing that your business data is handled with the utmost care and in full compliance with leading data privacy standards

Exclusive Access

Your data remains visible only to authorized personnel, protected by encryption, access controls

Data Wipe Protocols

When devices are returned, our meticulous data wipe processes guarantee the complete removal of your information from device memories

Entrust your business data to our device rental solutions with confidence, as we prioritize the utmost security and adhere to stringent data privacy standards. Your data integrity is our top priority, and we strictly follow industry-leading protocols, ensuring that your information remains confidential, protected, and compliant with global data privacy regulations.

 

Rest assured that the data you import onto our devices is visible only to your authorized personnel. Our comprehensive security measures, from encryption to access controls, safeguard your sensitive information against unauthorized access or breaches. We understand the critical nature of your data, and our commitment to maintaining the highest standards in data security is unwavering.

 

When the time comes to return the devices, we take thorough measures to safeguard your data during the transition. Our meticulous data wipe processes – including NIST-800-88, NAID and R2 standard certificates for Android, and Secure Cryptographic Erasure for iOS) ensure that all device memories are cleansed, leaving no trace of your information. This meticulous approach guarantees that your data is not inadvertently passed on to other clients, providing you with the confidence that your business information is treated with the utmost care and consideration.

 

By choosing our device rental solutions, you not only benefit from cutting-edge technology but also from a comprehensive commitment to data security and privacy. Experience the peace of mind that comes with knowing your business data is in safe hands, allowing you to focus on your core operations without compromising on confidentiality or compliance.

Say Goodbye to Downtime

We promise to bring you back on within 24 HRS. Not more running to the service centers and calling for help
Quality Assurance

Elevate your business operations with top-notch device quality through our device rental solutions

Responsive Support

Bid farewell to device-related anxieties with our rental model that offers peace of mind, and a service team that ensures your devices are always running

Financial Efficiency

When you rent your devices, you don’t have to worry about the cost of repairing them - save those spends and invest in your business

Elevate your business operations with the assurance of top-notch device quality and unparalleled support through our device rental solutions. We prioritize your satisfaction by implementing rigorous testing procedures on all devices before they reach your hands. This commitment to quality ensures that each device you rent from us meets the highest standards, delivering optimal performance and reliability for your business tasks.

 

Say goodbye to the anxieties associated with device malfunctions and downtime. With our rental model, you enjoy the peace of mind that comes from knowing that if any issues arise, a swift resolution is just a click or a call away. In the rare event of a device malfunction, our responsive support team is ready to assist. Better yet, within 24 hours, we can have replacement devices delivered to your doorstep, eliminating the hassles of repair delays and minimizing any impact on your business productivity.

 

The financial advantages of our device rental solutions extend beyond avoiding repair expenses. By entrusting us with your device needs, you eliminate the hidden costs associated with maintenance, repairs, and potential upgrades. This not only protects your budget from unforeseen expenses but also allows your business to allocate resources more strategically, focusing on growth rather than troubleshooting.

 

Additionally, our commitment to customer satisfaction means that you are never alone in navigating device challenges. Our support team is dedicated to ensuring that your business experiences minimal disruptions, allowing you to concentrate on what matters most—your core operations.

 

Embrace a worry-free approach to managing your technology assets. With our tested, high-quality devices and rapid replacement services, your business can enjoy seamless, uninterrupted operations without the burden of repair expenses and downtime. Experience the freedom to focus on your goals, knowing that your devices are not just tools but reliable assets that contribute to your business success.

Scale As You Go

We understand early days for a business are unpredictable. Scale up or down easily without losing money and time
Agile Subscription Plans

Experience a revolutionary approach to managing technology assets through our flexible device rental solutions

Dynamic Model Selection

Break free from ownership constraints and stay ahead of industry trends by effortlessly transitioning between device models

Hassle-Free Transitions

Benefit from our subscription model's responsiveness to your business's growth and fluctuations

Transform the way your business adapts to fluctuating needs with our flexible device rental solutions. Unlike the rigidity of traditional purchases, our subscription plans empower you to scale the number and models of devices according to your evolving requirements. Whether your team is expanding or streamlining operations, you have the freedom to adjust your subscription plan seamlessly, ensuring that you only pay for what you need.

 

This agility extends beyond quantity to the very models of devices you deploy. Need more powerful laptops for a project? Switch up your subscription to include high-performance models. Alternatively, if your focus shifts to more mobile-oriented tasks, easily transition to tablets or other specialized devices without the constraints of ownership. The ability to change device models at your convenience allows your business to stay ahead of industry trends, technological advancements, and shifting work dynamics.

 

The beauty of our subscription model lies in its responsiveness to your business’s ebb and flow. As your team grows or projects evolve, simply upgrade your subscription to match the demand. Conversely, during periods of reduced activity, scale down your plan to avoid unnecessary costs. This dynamic scalability ensures that your business remains agile, efficient, and cost-effective in managing its technology assets.

 

Furthermore, our commitment to customer satisfaction means that transitioning between devices is a smooth, hassle-free process. Our dedicated support team is ready to assist with any changes to your subscription, ensuring that your business experiences minimal disruption during the transition. This level of flexibility not only optimizes your device utilization but also enhances overall operational efficiency.

 

In essence, our device rental solutions redefine the way businesses approach technology. The power to adapt, scale, and innovate is at your fingertips, allowing your enterprise to thrive in an ever-changing business landscape. Embrace the freedom to customize your device fleet with ease and stay at the forefront of technology, all while optimizing costs and maintaining the agility required for success.

Pay As You Go

Use your Cash to grow your busines
Cap Ex Becomes Op-Ex

Don’t tie your working capital on expensive devices

Predictable Spend Patterns

Instead of ad-hoc purchase requirements, Revent helps you make highly predictable balance sheet entries that help you optimise your

Affordable Solution

With our easy payment plans, you can get the right equipment for your teams so they can perform at a high level

Embrace a cost-effective paradigm shift for your business operations by opting for device rentals over traditional purchases. In today’s fast-paced and ever-evolving technological landscape, staying ahead is crucial for business success. Our rental solutions empower your enterprise to seamlessly integrate the latest devices without the burdensome upfront costs associated with buying outright.

One of the key advantages lies in the predictability of expenses. With device rentals, your business commits to a fixed monthly payment, simplifying budgeting and eliminating the uncertainties of variable costs. This financial predictability allows for better resource allocation, enabling you to channel funds strategically into core business activities, innovation, and growth initiatives.

Moreover, our extensive inventory ensures that you have access to the most advanced laptops, tablets, and other cutting-edge devices without the hefty capital expenditure. This not only enhances your business’s technological capabilities but also positions you to respond swiftly to market trends and emerging opportunities.

In addition to the financial and operational benefits, working with Revent will include valuable support and maintenance services. This means that your business can enjoy hassle-free access to top-tier technology while leaving the technicalities, updates, and troubleshooting to our dedicated team, freeing up your internal resources for more strategic tasks.

In conclusion, the decision to rent devices for your business goes beyond mere cost savings. It’s a holistic approach that combines financial prudence, technological agility, and operational efficiency. Embrace the future of business technology with our rental solutions, where innovation meets affordability, providing your enterprise with the tools it needs to thrive in the modern marketplace.