Below are answers to frequently asked questions about buying certified refurbished devices at Revent.
If you have any other questions, please reach out to us at care@revent.store.
- All
- Product Quality
- Payments
- Failed Payments
- Deliveries
- Returns and refunds
- General Queries
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Product Quality
Our mission is “To make pre-owned mainstream”. We want you to consider buying a pre-loved and renewed item for all your needs as the first option. It is good for your pocket, the community and the planet 😊
100% Pristine Quality Only: Unlike generic marketplaces, Revent exclusively delivers devices in verified Like-New (Pristine) condition. We never sell items with scratches, dents, or visible signs of wear.
- Zero Scratches: Flawless display and housing, indistinguishable from brand new at arm's length.
- 85%+ Battery Health: Guaranteed genuine peak capacity or brand-new battery replacement.
- TrueCheck™ 80+ Point Test: Every device undergoes exhaustive diagnostic inspection before dispatch.
- 12-Month Revent Warranty: Full hardware coverage with doorstep repair or replacement.
We understand that the concerns of a customer are totally different when buying a pre-owned item. Here the origin, quality and post purchase are important questions. Worry not, we got you covered with our stringent quality standards for sellers who can sell ion our platform and products which can be listed by them.
We have a comprehensive set of requirements which every seller must meet if they want to sell on Revent. These requirements ensure that the source of the seller’s pre-owned products, quality checks by the seller and facilities to repair are top notch. These are verified by Revent quality experts before a seller is onboarded. Sellers are asked to submit undertakings to always meet Revent’s rigorous quality standards
Each product which must be listed by a seller has to mandatorily pass a comprehensive quality check designed to ensure that the device is 100% functional. The outcomes of all these checks must be shared on the product info page transparently for customers to make an informed buying decision.
Each seller has a quality score. This quality score is based on the detailed feedback we get from our customers on the sellers’ product, packaging, cleanliness etc. This is topped up by surprise checks from our inhouse quality experts on every seller. If a seller goes beyond a particular quality score, he is discontinued for some time and asked to improve on the relevant areas before they are allowed to sell again in a controlled manner where every order from this seller is scrutinised till the time our quality team is confident of the seller’s quality again.
We closely monitor all customer complaints and work with different stakeholders to resolve them as soon as possible. We understand, there are real people behind these calls and mails who need our personalised care.
We consider these perks as standard for our customers:
- 7 days money back guarantee
- 12-month warranty on devices*
- Free shipping on qualifying orders
- Multiple secure payment options (Credit/Debit Cards, Apple Pay, Mada)
*please refer to the warranty page for more details on warranty
Write to us at care@revent.store
Payments
We accept the following 100% secure payment methods at checkout:
- Credit or Debit Card: Visa and MasterCard processed via bank-grade 256-bit encrypted Stripe gateway.
- Apple Pay: Quick, seamless, one-touch biometric checkout on compatible Apple devices.
- Mada: Available for local debit and credit cards across Saudi Arabia.
Yes, 100% secure. All transactions are protected by end-to-end 256-bit SSL encryption through accredited global payment processors. Revent never stores your raw credit card numbers or sensitive banking credentials.
To ensure guaranteed rapid 1–3 business day delivery and zero checkout friction, Revent operates exclusively with verified digital payments (Credit/Debit Cards, Apple Pay, and Mada). We do not accept Cash on Delivery (COD) or split installment plans.
Failed Payments
- Contact your bank to verify available balance and online international/e-commerce authorization
- Try an alternative credit/debit card
- Use Apple Pay or Mada for instant checkout
Deliveries
We deliver orders within 1–3 business days across the UAE and KSA. You can track your delivery anytime by contacting us via email at care@revent.store or chatting with us on WhatsApp.
You can share your secondary / replacement shipping address with us via email: care@revent.store or whatsapp on our web page and we will update it for you. We can do this only if the product has not already been shipped. We can however add a new address to your account at any time for future orders. You can also do this by going to your profile after logging in on Revent.
Returns and refunds
All refunds are processed directly back to your original payment method (Credit/Debit Card, Apple Pay, or Mada):
Refund timeline:
We start the refund process immediately once the returned product has been received, inspected, and approved at our customer fulfilment centre.
- Refunds to your Credit/Debit Card, Apple Pay, or Mada typically reflect in your account within 3–5 business days, depending on your bank's clearing cycle.
General Queries
Devices being sold on the website may be GCC or International versions which are manufactured in different countries. All devices go through our 80+ point Truecheck and are shipped only after passing this test. You can rest assured about the functionality of the phone backed by our warranty.
Different devices have different battery capacities. However, all our certified refurbished phones and devices have a guaranteed battery health of 85%+ with original performance verified via TrueCheck™ diagnostics.
Unfortunately we do not list individual items and hence the pictures on the product page are that of a standard device. However the “Condition” tab on the product page will tell you exactly what to expect in terms of physical appearance of the device. On functionality, all devices go through our 80+ point Truecheck and are shipped only after passing this test.
Revent is the premier online destination for certified pre-owned electronics. We make it easy to buy quality refurbished devices from the comfort of your home. Our 7-day return policy and 12-month warranty give you complete peace of mind.
Revent is an online platform dedicated to preowned, pre-used or refurbished products. All devices have been tested for functionality and refurbished by experts.
So far we don’t have an app, you can easily make your order using our website.
Every device arrives securely packaged in a custom Revent protective box along with a high-grade compatible charging cable.
Your device includes our comprehensive 12-month warranty and 7-day risk-free return policy.
It is super easy:
Find your product:
- Select your device from search or browse our categories to find your ideal model
- Go to the product page, select condition grade, colour, and storage capacity, then click "Buy Now"
Enter shipping and payment details:
- Enter your contact details (Name, Email, Mobile number, Address)
- Select your preferred payment method (Credit/Debit Card, Apple Pay, or Mada)
- Click "Place Order"
We will deliver your order within 1–3 business days across the UAE and KSA.
According to courier guidelines, parcels cannot be opened before delivery confirmation. However, Revent provides a 7-day return policy to test your device thoroughly at home and request a replacement or full refund if not completely satisfied.
We do not support trade-ins or list individual items currently. However, we are going to start this service soon. We will communicate this to all our existing customers and announce it on our social media channels.