Refund Policy

  1. RETURNS
    1. The table below sets out our conditions for returns:
Return Reason Return (Possibility) Return Condition
You have received a wrong product; orYou have received a product that is not as described on the Site; Yes. Product is unused, in original unbroken packaging and includes all tags.Open product will be accepted only if different from description or picture displayed on the Revent website.
You have changed your mind Only in certain conditions as specified in our ( revent.store/return policy)You have a right to return a product within fourteen (14) days of receipt of shipment. Returns are subject to category specific terms and conditions to be found in our ( revent.store/return policy)
    1. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
  1. products that are classified as hazardous materials or use flammable liquids or gases;
  2. products that have been used or damaged by you or are not in the same condition as you received them;
  3. any consumable product which has been used or installed;
  4. products with tampered or missing serial numbers; or
  5. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
    1. Contacting Us (arrange a Return). You may contact us through email or by calling our call center on (600-561-113 ).
    2. Your Refund:
  1. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return if the return is paid by you:
    1. if the products are faulty or not as described on our Platform; or
    2. if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
  2. In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
    For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
    1. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
  1. if you paid by cash on delivery, we will issue a refund to your wallet; or
  2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
    1. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team for refund eligibility, and the final refund will be received by you as follows:
  1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
  2. if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team and approved for Refund; or
  3. if you have cancelled your order before shipping, an automated refund will be provided back to you.
  1. DEFECT OR DAMAGE TO YOUR PRODUCT
    1. Warranty. A six (06) or twelve (12) month warranty will be provided for certain purchased products against defects that occur after purchase and (defined herein) products that are sold to buyers in the UAE & GCC. The warranty is not applicable to cases other than defects in material, design and workmanship. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to market price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
    2. Authorized Service Centers. On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Please refer to our( revent.store/warranty policy )for more details.
  1. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS6.1. You warrant, represent and undertake that:
  • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation.
  • you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
  • if you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Sale.

6.2. Subject to clause 6.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.

6.3. The warranty in clause 5.1 will be your sole and exclusive remedy under these ( revent.store/terms of sale ).

  1. LIABILITY 7.1 Nothing in these Terms of Sale shall limit or exclude a party’s liability:
  • for fraud, including fraudulent misrepresentation, perpetrated by that party;
  • for death or personal injury caused by the negligence of that party; or
  • for any other liability that cannot be limited or excluded under applicable law.

7.2. Subject to clause 7.1, in no event will we, our company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Sale for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

7.3. In addition, to the extent permitted by applicable law, we (including our company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

  • supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
  • damages that may result from the unauthorized repair of the product;
  • loss of any saved/stored data in products that are either repaired or replaced;
  • reliance by you on the content or other information provided on the Platform with respect to the product you order;
  • your use of or your inability to use the ordered product;
  • delays or disruptions to our Platform or our services;
  • viruses or other malicious software obtained from the use of the ordered product;
  • damage to your hardware device from the use of your ordered product; or
  • your loss of or inability to do business or similar as a result of our inability to deliver the product to you.

7.4. Subject to clause 7.1, if clauses 6.3, 7.2 or 7.3 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Sale shall be limited to the lesser of, a) the price the product sold for on our Platform and its original and return shipping costs; or b) AED 300.

7.5. You agree to indemnify and hold us, our company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:

  • any claims or demands made by any third party due to or arising out of your use of the Platform and our services;
  • your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
  • your violation of any applicable laws.